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Application is a process automation system for transport services that allows identifying a problem (an incident), classifying it, choosing the right scenario for its solution and performing monitoring of its current state. It also allows the user to allocate as well as to manage the responsibilities of the employees, to support and to control the progress of problem (incident) -solving.   

The system automatically notifies every participant about his/her tasks by means of one or more forms of communication and displays all the information about the incidents, by among others directly displaying on the maps the current state of the task solution.  

The app has been built using the following modern technologies: .Net Framework 3.5, Asp.Net, MVC, MS SQL server 2005/2008, WCF, Javascript, AJAX.